Data Protection Officer : Peter Harvey
Contact : 01505 814823 07774 139080

In order to respond to enquiries from this site, we ask for your name plus email address and / or phone number. This gives us the opportunity to personalise your reply and contact you using your prefered contact method.

This information is kept solely for the purpose of answering your original enquiry. Once the enquiry has been satisfactorily dealt with, your personal data are deleted permanently from the online database.

If we are unable to contact you and your enquiry remains incomplete for 180 days, the information is deleted, regardless of there having been no satisfactory conclusion to the enquiry.

Additional Data Held for Pupils

In order to book your driving test, it is necessary to retain your driving licence number. This, along with any other contact data that you have provided will be deleted on successful completion of your driving test or at the end of our specified data retention period.

Data held relating to customers

Contact information is held for the purpose of:

• Responding to your enquiry
• Estimating costs
• Reminding of lessons
• Advising of any changes or cancellations
• Informing of test dates etc.

Under the provision of the General Data Protection Regulation, you have the right to request to view, or have removed any data held relating to you as a natural person.

This can be requested direct to the DPO.

Your data is held until satisfactory conclusion of your enquiry or until you are no longer using our services.

Automated Processes

Enquiry info is held in the database for no more than 3 days. This is to ensure we can respond to them even if there is an issue with email delivery. No automated processing of data is carried out on the database holding your information, other than a regular check for expired data. To ensure compliance with our policies, every day, the database is queried for entries that are greater in age than the number of days laid out in our Data Retention Terms Policy.

If found, the record and all associated data are automatically deleted from the active database. The active database is backed up daily, overwriting the previous copy from the same day the week before, so there will be a latency between deleting from the active database and the backup version. This will mean a possible delay of a maximum of seven days before final eradication of over-age data.